Committed to quality and excellence in processing prescription requests.
Able to deescalate and provide every customer with positive experience.
Often volunteered to work extra shifts in addition to set schedule.
Coordinated with store management on operational procedures and assisted with back office management and closing procedures.
Consistently met and exceeded performance metrics including strategic company targets, unit quotas, quality attainment, and customer experience scores
Created a culture of consistent sales execution, extraordinary customer service, and customer satisfaction.
Researching and adhering to current pharmacy laws and practices.
Coordinating with doctors and hospitals for prescription refills and new prescriptions
Extensive knowledge on generic and name brand pharmaceutical products
Able to assist and connect with customers from all demographics and walks of life.
Deescalated customers struggling with prescriptions and provided guidance while maintain a positive attitude
Processing and refilling prescriptions for mail order service
Provided excellent customer service
Medical billing support for current and new prescriptions
Working with patients and doctors to provide refills and new prescriptions.
Consistently met and exceeded sales quotas
Provided 5-star customer service.
Assisted store manager with daily operations of store including the opening and closing of store and money management
Deescalated customers by giving them my undivided attention while maintaining a positive attitude
Make recommendations based on thorough discovery of customers’ needs
Consistently #1 top rep – over achieving sales quotas