Resume

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CVS, PHARMACY CASHIER 06/19 - Present

Committed to quality and excellence in processing prescription requests.

Able to deescalate and provide every customer with positive experience.

Often volunteered to work extra shifts in addition to set schedule. 

T-MOBILE, BILINGUAL RETAIL CONSULTANT 03/19 - 06/19

Coordinated with store management on operational procedures and assisted with back office management and closing procedures.

Consistently met and exceeded performance metrics including strategic company targets, unit quotas, quality attainment, and customer experience scores 

Created a culture of consistent sales execution, extraordinary customer service, and customer satisfaction. 

CONVERGYS, PHARMACY TECHNICIAN 01/16 - 10/17

Researching and adhering to current pharmacy laws and practices.

Coordinating with doctors and hospitals for prescription refills and new prescriptions 

Extensive knowledge on generic and name brand pharmaceutical products 

Able to assist and connect with customers from all demographics and walks of life.

Deescalated customers struggling with prescriptions and provided guidance while maintain a positive attitude 

CVS CAREMARK, PHARMACY BILLING SPECIALIST 2011 - 2012

Processing and refilling prescriptions for mail order service

Provided excellent customer service

Medical billing support for current and new prescriptions

Working with patients and doctors to provide refills and new prescriptions. 

VERIZON WIRELESS, SR BILINGUAL RETAIL CONSULTANT 2007 - 2011

Consistently met and exceeded sales quotas 

Provided 5-star customer service.

Assisted store manager with daily operations of store including the opening and closing of store and money management

Deescalated customers by giving them my undivided attention while maintaining a positive attitude

Make recommendations based on thorough discovery of customers’ needs

Consistently #1 top rep – over achieving sales quotas